Client Operations Portal
In keeping with our goal to exceed expectations, CyrusOne delivers increased transparency and control to our clients through an interactive Client Operations Portal (COP) which provides a mirror-image view of the real-time monitoring capabilities available in our advanced Network Operations Command Center. The COP enables clients to access real-time data on device health, bandwidth utilization and general web statistics. Clients are also able to create trouble tickets, review status, perform early stage mapping and create application dependency diagrams.

In addition to the capability of accessing data on the health and wellness of their infrastructure and systems, CyrusOne clients can leverage the portal services to proactively anticipate the needs that will be placed on IT resources and web infrastructure. A few of the features and capabilities of the COP include:

• Real time, graphical reporting of network infrastructure and application performance
• Service Desk including on-line service provisioning, trouble ticket creation and status checking
• Real time alarm notification as determined by escalation procedures
• Site reports on web operations, traffic, etc.