Fault Management
Level 1 managed service from CyrusOne provides System Administrators and IT Management with around the clock support of their network and systems. Should an incident occur, CyrusOne will:

• Detect
• Validate
• Escalate
• Track through resolution

Our clients are able to count on us to track any incidents that may arise until a resolution has been identified. Our investment in a premiere network management suite and certified staff ensures you are aware of issues that can potentially cost you dollars, customer loyalty, and hours of productivity.

Technical Capabilities
Experience the peace of mind that comes from knowing your critical systems are always up and running smoothly. Leveraging CyrusOne’s technical expertise results in dramatic cost savings (typically between 30% - 50%), and allows you to reallocate existing IT resources to activities that actually add value to your business.

Network
Firewall/VPN
Load Balancers
Routers
Switches

Operating Systems
AIX
HPC Cluster Management
HP/UX
Linux
OS 400
Solaris
Windows®

Applications
Citrix® Server
JD Edwards
MS Terminal Server
Oracle®
PeopleSoft
SAP
Siebel

Databases
DB2
Microsoft® SQL
Oracle®
Sybase

Web Servers
Apache
IIS

Messaging Servers
Exchange
Sendmail
SMTP

Network Operations Command Center (NOCC)
Level 1 managed service clients’ benefit from the expertise of our certified Network Operations Command Center.

Customer Operations Portal (COP)
CyrusOne clients receive increased transparency and control through an interactive Client Operations Portal which provides a mirror-image view of the real-time monitoring capabilities available in our advanced Network Operations Command Center. The COP enables Level 1 clients to access real-time data on bandwidth utilization as well as create and review trouble tickets.