Fault
+ Performance Management
Level 2 managed services from CyrusOne provide
System Administrators and IT Management
with a proactive level of support for their
critical systems and applications. We will
monitor system status and health information
on critical applications, databases and
operating systems. Should an incident or
event occur, CyrusOne will:
Detect incidents requiring attention
Validate incidents and specified thresholds
Escalate events to specified parties
Track the event through resolution
This service enables
you to quickly ascertain the operational
level of the system, reduce downtime, and
appropriately plan for future expansion.
With this offering, our NOCC staff will
ensure that your technical staff has the
information they need to make educated technology
decisions.
Technical Capabilities
Experience the peace of mind that comes
from knowing your critical systems are always
up and running smoothly, leveraging CyrusOne’s
technical expertise results in dramatic
cost savings (typically between 30% - 50%),
and allows you to reallocate existing IT
resources to activities that actually add
value to your business.
Customer
Operations Portal (COP)
With Level 2 managed services, CyrusOne
clients receive increased transparency and
control through an interactive Client Operations
Portal which provides a mirror-image view
of the real-time monitoring capabilities
available in our advanced Network Operations
Command Center.
PRODUCTS
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