CyrusOne Privacy Policy

TRUSTe European Safe Harbor certification

CyrusOne, LLC (CyrusOne) respects your privacy and is committed to preserving your trust and confidence by maintaining the privacy and confidentiality of personal data we collect.  This Privacy Policy describes the ways we collect information from and about you and what we do with the information collected on www.cyrusone.com.

By visiting CyrusOne websites or otherwise providing your personal information to CyrusOne via any other means, you are accepting and consenting to the practices described in this Privacy Policy.

CyrusOne has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers information collected through this Web site, www.cyrusone.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at 1649 West Frankford Road Carrollton, TX 75007Toll Free: (855) 564-3198; Main: (214) 488-1365 If you are not satisfied with our response you can contact TRUSTe here.

CyrusOne complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. CyrusOne has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view CyrusOne’s certification, please visit http://www.export.gov/safeharbor/

WHAT DO WE COLLECT AND WHERE?
The information we collect may include personal information such as your name, phone number, mailing address, e-mail address, IP address, product and service selections and orders or other information that identify you individually.

We may collect information about you in the following manner:

  • You may provide your personal information to us via e-mail or other written communication, telephone calls, web-based forms such as registration for an event or requesting additional information, or other means;
  • We use automated technical means to collect information about all website visitors by use of cookies and web behavioral data;
  • Via third-party providers; and
  • CyrusOne affiliates located in the European Union may provide CyrusOne with personal information about their prospective or current customers.

Web Visit

You may visit our websites in one of the following ways:

By using your browser to navigate to our websites including but not limited to:  www.cyrusone.com; www.cyrusone.net; https://cyrusone.onbmc.com 

  • By viewing an advertisement displayed on a third party website that is served content by our web server
  • By viewing an email that is served content by our or a third party web server

When you visit our website, we may collect your IP address, the time and duration of your visit and the time and duration of the pages on our website you view.  If you arrive at our website by clicking a paid advertisement (including a paid search engine website) or a link in an email, then we will capture information that tracks your visit from that link.  If you arrive at our website by clicking a non-paid source, such as a link in a non-paid search engine result or an unsponsored link on another website, we may capture information that tracks your visit from that source to the extent we are able to do so.

We may place a cookie on your hard drive during the web visit.  A cookie is a unique alphanumeric identifier that we use to help us identify the number of unique visitors to our website, whether or not the visitor is a repeat visitor and the source of the visits.  We will not track any personal information as a result of data collection through the use of cookies on our website. If a user rejects the cookie they may still use our site; however, the user may be limited to the access of some areas within our website.

The use of cookies by our partners, affiliates, tracking utility company, service providers, etc., on our website is acknowledged in our privacy policy.  We do not have ownership, access or control over these cookies.  Our partners, affiliates, tracking utility company, service providers, etc., use session ID cookies to make it easier for you to navigate our site, to facilitate potential future features planned for the website.

A web beacon, also known as a web bug, is a small graphic (usually 1 pixel x 1 pixel), that is embedded in a web advertisement, email or page on our website, but is invisible to you.  When you view a page on our website, an email or an advertisement your web browser will request the web beacon from a web server, which in turn will set a cookie in your web browser containing a unique identifier.  This unique identifier will be linked to log information that is used to track your movements on our website in order to better analyze our site  traffic patterns and to provide improved content, advertisements, products and services. 

We do not collect personal information about you as a part of a web visit.  However, the web visit information may be tied to other information, which may include personal information, we collect from you via web forms and other means described in this Privacy Policy.

Our advertising agencies may use web beacons and cookies to track your activity on our website originating from the advertisement.  However, we will not provide your personal information to our advertising agencies.  Our advertising agencies maintain their own privacy policies and you are encouraged to review those policies.

We use local storage objects (LSOs) to store content information and preferences [or – other uses]. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use LSOs to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Widgets

Our Web site may include Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets may be either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing the feature.

Links To Non-CyrusOne Websites

We may provide links to third-party websites for your convenience and information.  The privacy practices of those sites may differ from the CyrusOne privacy practices and are not controlled by CyrusOne, nor are they covered by this Privacy Policy.  We do not make any representations about third-party websites.  We encourage you to review the third-party’s privacy policy before submitting any personal information.

Sensitive Information

We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.

Children’s Online Privacy Protection

CyrusOne services are not designed for or directed to children under the age of 13 and we will not intentionally collect or maintain information about anyone under the age of 13.

WHAT DO WE USE THIS INFORMATION FOR?

Personal Information

We may ask you for information that personally identifies you, such as your name, phone number, email address and mailing address.  This personal information is collected only as part of an explicit registration process such as that used in connection with purchasing services, requesting additional information, participating in contests or surveys, or registering for one of our training courses or events.  This information allows us to inform you of new services or offers and to contact you if we need to obtain or provide additional information. 

Information provided in other communication

We use information you provide to us via telephone calls, email, web forms and other communication to correspond with you regarding services you receive from us and services you may be interested in.  Information you submit in writing, such as email and web form information is archived and may be tied to information that we collect about your web visits.  Your telephone call may be recorded for training purposes and we may enter information you provide via telephone into our systems to use for the purposes described in this paragraph.

DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information to third parties. From time to time we may provide information to our business partners as part of a joint marketing program, or where by doing so we can better serve our customers.  Your information may also be transferred to third party service providers from CyrusOne who perform functions on our behalf, but only to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function.  Your personal information may also be transferred in connection with a sale, merger, transfer, exchange or other disposition of CyrusOne’s assets. 

With the above exceptions, CyrusOne will not disclose your personal information without your express consent unless required to do so by law or unless CyrusOne has a good faith belief that such action is necessary to: (1) conform to legal requirements; such as to comply with a subpoena, or similar legal process (2) protect and defend the rights or property of CyrusOne and this website; or (3) enforce its agreements with you.

OPTING OUT OF COMMUNICATIONS

You may have your name removed from our direct and email marketing lists at any time by sending an email to unsubscribe@CyrusOne.com.  Please enter your email address and type “Please remove me from all email lists”.

SECURITY OF  YOUR INFORMATION

CyrusOne is committed to industry best practice approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession.  We use various security measures to protect the information we collect including firewalls and access controls.  We store information you provide to us on a computer system located in a controlled facility with limited access.  Visitor information is accessible only by CyrusOne employees, contractors and agents on a need-to-know basis and who have entered into and are bound by a confidentiality and non-disclosure agreement with CyrusOne.

RIGHT TO ACCESS YOUR PERSONAL INFORMATION

If you believe that any personal information we have about you is incorrect or is, has been or might be used in appropriately, please contact us at privacy@CyrusOne.com and we will take steps to correct or delete the information, or restrict its use, as appropriate.  We will respond to your request to access within 30 days.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to change any information regarding your account or request that we no longer use your information to provide you services contact us at privacy@CyrusOne.com.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

DATA INTEGRITY

Personal information we collect is relevant for the purposes for which it is to be used.  CyrusOne takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete and current.

VERIFICATION

CyrusOne utilizes the self-assessment approach to ensure its compliance with its Privacy Policy.  CyrusOne regularly verifies that the privacy policy is accurate, comprehensive, prominently displayed, completely implemented and in conformity with the Safe Harbor Principles and conducts its self-assessment on an annual basis to ensure that all relevant privacy practices are being followed.  Appropriate employee training is in place and internal procedures for periodically conducting objective reviews of compliance are in place.  A statement verifying this self-assessment is signed by a corporate officer or other authorized representative at least once a year.

Blog/Forum

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@CyrusOne.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

INQUIRIES OR COMPLAINTS

If you have a question or complaint about this Privacy Policy or our information collection practices, please contact us at privacy@CyrusOne.com or write us at Privacy Compliance Officer, CyrusOne Inc., 1649 West Frankford Road Carrollton, TX 75007.  We will investigate the matter and are committed to resolve any privacy concerns that you may have.  If your inquiry has not been satisfactorily addressed and you are a visitor located in the EU, you may contact TRUSTe here   https://feedback-form.truste.com/watchdog/request.

CHANGES

We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your personal information we will provide notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. This Privacy Policy was last updated on April 4, 2014.