Customers
Customer Support
CyrusOne provides 24/7/365 customer support through the Customer Portal and Global Service Desk. Customers can submit requests, access support resources, and connect with service teams through the channels below.
Customer Portal
The Customer Portal provides secure access to service requests, support resources, operational information, and customer documentation.
Resources available through the portal include:
- Customer Service Guide
- Emergency Response Plans
- Physical Security Standards
- Site Safety Brochures
- Maintenance Calendars
- Facility Overview Presentations
- BCDR Materials
- Certifications and compliance documentation
24/7/365 Support
Global Service Desk
United States
- Toll-free: 1-866-297-8766
- Direct: 469-289-2197
Europe
- Germany: +49 69 5899 6610
- Spain: +34 91 410 2283
- France: +33 1 89 19 59 87
- Ireland: +353 1 264 8844
- Netherlands: +31 20 899 0895
- United Kingdom: +44 20 4519 9400
Customer Safety Handbook
The Customer Safety Handbook provides information for customers and visitors working in or visiting CyrusOne facilities.
Need Additional Assistance?
For support requests, service updates, or customer resources, start with the Customer Portal or contact the Global Service Desk.