Customers

Customer Support

CyrusOne provides 24/7/365 customer support through the Customer Portal and Global Service Desk. Customers can submit requests, access support resources, and connect with service teams through the channels below.

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Customer Portal

The Customer Portal provides secure access to service requests, support resources, operational information, and customer documentation.

Resources available through the portal include:

  • Customer Service Guide
  • Emergency Response Plans
  • Physical Security Standards
  • Site Safety Brochures
  • Maintenance Calendars
  • Facility Overview Presentations
  • BCDR Materials
  • Certifications and compliance documentation
24/7/365 Support

Global Service Desk

United States

Europe

CyrusOne team in safety gear on a data center construction site

Customer Safety Handbook

The Customer Safety Handbook provides information for customers and visitors working in or visiting CyrusOne facilities.

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Need Additional Assistance?

For support requests, service updates, or customer resources, start with the Customer Portal or contact the Global Service Desk.